For restaurants
One place for every location.
Dispatch once, or set a recurring program. Photos, work order history, invoices, and provider messaging — all in your Backline dashboard.
9:41
BacklineDraft
New request
Walk-in cooler — not holding temp
Mission District · Refrigeration
Submit request
BRBay Refrigeration Co.ETA 45 min · 4.9 ★
- Request sent
- Provider assigned
- Tech en route
- On site
- Job complete
Photo proof
Why operators switch
Built for the people who actually run the floor.
Managers request service, owners approve spend, finance reconciles — all from one record per location.
One invoice
Approve, pay, and reconcile without chasing paper.
Preventative maintenance
Monthly, quarterly, or semi-annual programs.
Multi-location
One HQ view of every restaurant you operate.
Emergency response
Priority dispatch when equipment is down.
Preferred providers
Save the pros you trust. Rebook in one tap.
How it works
From issue to invoice in four steps.
1
Add your locations
Equipment, access notes, and hours saved once per restaurant.
2
Request the service
Pick a category or describe the issue and set your urgency.
3
We dispatch the pro
A vetted provider covering your city and trade is matched and tracked.
4
Approve and pay once
Review documented work, then settle everything on one invoice.
Get started
Bring Backline to your restaurant.
Tell us about your operation — number of locations, current headaches, what you'd like to hand off. We'll get you set up with the right plan.
Prefer to jump straight in? Create an account.