How it works
Restaurant operations, coordinated.
Backline is the operating layer between restaurants and commercial service providers. Here is what happens from request to invoice.
1
Add your locations
Address, equipment list, access notes, and hours — saved once per location.
2
Choose a service or post a job
On-demand work orders for standard services. Quoted projects for larger scopes.
3
Match with a vetted provider
Automatic dispatch or hand-picked from qualified providers in your area.
4
Schedule and prep
Arrival window, contact info, and access details shared with the provider.
5
Work gets done
Provider uploads photos, notes, part lists, and completion status.
6
You approve
Review the work order in the app. Rate, tip, or flag an issue.
7
One invoice
Approved work orders roll up into a single restaurant-friendly invoice.
8
Rebook or go recurring
Save a preferred provider. Set monthly, quarterly, or semi-annual programs.
On-demand work orders
Standard services, transparent pricing
HVAC, refrigeration, plumbing, electrical, hood cleaning, pest control, and more. Answer a few questions, see starting price, dispatch instantly.
- Location & equipment
- Urgency & preferred window
- Photos & access notes
- One clear starting price
Quoted projects
Complex projects, competitive quotes
Kitchen remodels, walk-in installs, hood systems, fire suppression, POS rollouts, and build-outs. Compare up to three vetted quotes side-by-side.
- Scope, budget, timeline
- Photos and video
- Site walk-through
- Up to 3 provider quotes
Prefer to talk it through?
Our support team can help you scope a project, pick a program, or resolve an issue.