How it works
Restaurant operations, coordinated.
Backline is the operating layer between restaurants and commercial service providers. Here is what happens from request to invoice.
The flow
Eight steps from request to paid.
Every stage is documented, timestamped, and visible to the people who need it — no group texts, no vendor spreadsheets.
1
Add your locations
Address, equipment list, access notes, and hours — saved once per location.
2
Choose a service or post a job
On-demand work orders for standard services. Quoted projects for larger scopes.
3
Match with a vetted provider
Automatic dispatch or hand-picked from qualified providers in your area.
4
Schedule and prep
Arrival window, contact info, and access details shared with the provider.
5
Work gets done
Provider uploads photos, notes, part lists, and completion status.
6
You approve
Review the work order in the app. Rate, tip, or flag an issue.
7
One invoice
Approved work orders roll up into a single restaurant-friendly invoice.
8
Rebook or go recurring
Save a preferred provider. Set monthly, quarterly, or semi-annual programs.
Two ways to work
Instant dispatch or competitive quotes.
On-demand work orders
HVAC, refrigeration, plumbing, electrical, hood cleaning, pest control, and more. Answer a few questions, see the starting price, dispatch instantly.
- Location & equipment
- Urgency & preferred window
- Photos & access notes
- One clear starting price
Quoted projects
Kitchen remodels, walk-in installs, hood systems, fire suppression, POS rollouts, and build-outs. Compare up to three vetted quotes side by side.
- Scope, budget, timeline
- Photos and video
- Site walk-through
- Up to 3 provider quotes
Prefer to talk it through?
Our support team can help you scope a project, pick a program, or resolve an issue.