Answers, quickly.
Common questions from restaurants and providers.
For restaurants
How does pricing work?
On-demand work orders show a starting price. Larger projects go through a quote flow with up to three provider bids.
When am I charged?
Your invoice is generated after the provider completes the work order and you approve it.
Can I cancel?
Yes. Cancellations within 24 hours of the scheduled window may incur a fee.
What if something is wrong?
Report an issue in the app within 72 hours. Support will review the work order record and decide on rework or a refund.
For providers
Are there lead fees?
No. Backline only earns commission on completed work orders.
When do I get paid?
Standard payouts land in 2–3 business days. Instant payout is available for $2.99.
How do I set my area?
In your provider profile, set your radius or add specific ZIP codes and trades you serve.
What is Backline Pro?
A paid tier launching soon with reduced commission, faster payouts, priority work orders, and more.
Still have questions?
Send us a note — a real human will respond within one business day. Urgent work order? Log in and use the in-app support channel for the fastest response.