Trust & safety
Every work order, documented. Every issue, heard.
Backline is built to keep both sides of the marketplace safe and accountable.
Provider vetting
Identity, licensing, and commercial work history reviewed before approval.
Work order proof
Photos, notes, and part lists required to close a job.
The Backline promise
Report an issue in 72 hours for rework or refund.
Private messaging
Personal phone numbers stay hidden by default.
Document tracking
Licenses monitored for expiration.
Human support
Real people to escalate disputes and unblock work orders.
This page is maintained by Backline.
Backline is a private marketplace operator. This page describes controls we operate and commitments we make to restaurants and providers. It is not a certification or independent audit. For legal terms, see our Terms of Service.